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Please see product FAQ on respective product pages. If you still need help, please contact us.
All payments are processed in Canadian Dollars. We accept Visa, MasterCard, and American Express. Payments are charged when your order is ready to ship. Payments are securely processed using Stripe. No credit card information is stored or communicated with our servers.
Shipping rates can be compared during checkout. Orders that are in stock typically ship within 1-3 business days, excluding Canadian holidays.
Orders shipped to the USA by Canada Post are delivered by USPS. Local taxes or fees may apply.
We ship internationally using Canada Post. Parcels are only handled by Canada Post until they leave Canada. Using air shipping methods, it takes approximately two business days to leave Canada. After clearing customs your parcel is typically passed on to your local postal service for delivery.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your countries customs office to determine what these additional costs may be prior to placing your order.
Shipping methods without tracking are an inexpensive option for non-time sensitive deliveries. They do not have any service guarantees however. They are to be used at your own risk. If your parcel is late, we recommend contacting or visiting your local post office, and contacting your customs office. If a package is returned, we cannot refund your shipping costs.
If your package arrives damaged, please contact us immediately. Photos of the damage, as well as the original packaging may be required for insurance purposes. Please do not send the package back to us, as we will not be able to file a claim and refund your order.
If you're not happy with your product, you may return it within 30 days as long as it's unused, and in resellable condition. Return shipping costs are the responsibility of the customer. If you'd like to return a product, please contact us.
We value your privacy. We will never rent or sell your information. We are required to share some of the information you send to us with third party companies in order to process your payment, and ship your order.
Our website uses an HTTP cookie to provide you with a personal shopping cart, and order checkout. This cookie does not contain any personal information.
Lone Industries uses Transport Layer Security (TLS) to authenticate and encrypt your data communications with our website. We also use a PCI compliant payment processor to process and handle your credit card information.